eGovernment Benchmark
Uit de EU eGovernment Benchmark blijkt dat de overheidsdienstverlening in Nederland ten opzichte van het EU-gemiddelde in hoge mate gedigitaliseerd is.
Netherlands | EU-28+ | |
---|---|---|
User centricity: online availability | 85 | 75 |
User centricity: usability | 90 | 80 |
User centricity: ease of use | 71 | 60 |
User centricity: speed of use | 69 | 56 |
Transparent government: service delivery | 53 | 41 |
Transparent government: public organisations | 63 | 60 |
Transparent government: personal data | 45 | 52 |
Cross border mobility: online availability | 55 | 56 |
Cross border mobility: usability | 78 | 71 |
Cross border mobility: ease of use | 56 | 49 |
Cross border mobility: speed of use | 40 | 44 |
Key enablers: electronic Identification (eID) | 82 | 63 |
Key enablers: electronic Documents (eDocuments) | 62 | 57 |
Key enablers: authentic sources | 69 | 46 |
Key enablers: electronic Safe (eSafe) | 0 | 39 |
Key enablers: Single Sign On (SSO) | 43 | 58 |